At Bear with Me, I’m committed to providing personalized sleep support tailored to each family’s needs.

To ensure the integrity of my services and the time dedicated to each client, I have established the following refund, cancellation, and credit policy.

No Refunds or Cancellations:

All purchases of sleep consulting services, packages, and/or digital documents are final. Once a service has been purchased, no refunds or cancellations will be provided, regardless of whether the family ultimately chooses to implement the sleep plan, complete the questionnaire, schedule the review call, or use the available follow-up support.

By completing a purchase, you are reserving a service and a space in Bear with Me’s schedule. It is the family’s responsibility to check their email, complete the questionnaire, and schedule the necessary appointment(s) in a timely manner.

Credit for Unused Services

If a purchased sleep consulting service has not yet been started, Bear with Me may provide a one-time credit for the full amount originally paid, at the discretion of Bear with Me.

A credit may be offered when a family’s circumstances change and they are not ready to begin the sleep support process. This credit is not a refund and does not have cash value.

Credits:

• Are valid for 6 months from the original purchase date.
• May be applied toward a future Bear with Me sleep consulting service.
• Are limited to the amount originally paid and cannot be exchanged for cash.
• Are non-transferable and may only be used by the original purchaser.
• May be used once and cannot be combined with other promotional discounts or credits.
• Must be requested before the original service has been initiated.

The availability of a credit does not modify Bear with Me’s no-refund policy and does not guarantee that a credit will be issued in every circumstance.

Start of Service & Support Timeframe

Once the sleep consulting process has begun, the purchase is considered active and no refund or credit will be provided for unused portions of the service.

Missed or Unused Follow-Up Support

Follow-up support is designed to guide families through the sleep training process during the designated support period included with their purchased package.

If a family does not use the available follow-up support within the designated support period, those services will be forfeited and will not be refunded, credited, or extended.

Thank you for understanding and respecting these policies. They allow me to protect the time reserved for each family while continuing to provide personalized, thoughtful support to every Bear with Me client.